Under the Data Protection Act, we have a legal duty to protect any information we
collect from you. We use leading technologies and encryption software to safeguard your data, and keep
strict security standards to prevent any unauthorised access to it.
Historic Scotland is the sole owner of the information collected on this website.
Historic Scotland processes personal data for the purposes of providing the service that you have signed
up for. We may share non-personal aggregate statistics (group) data about visitors to this website,
use and other traffic patterns with connected, or third parties. However, we do not sell or share any
information outside Historic Scotland about you as an individual user of this website unless you agree
to us doing so.
Online data collection
We will not collect any personal information about you, except where it is specifically and knowingly provided by you, for example when you register as a user of the website or request information or provide us with feedback on the website. We collect two kinds of information from visitors: your details (through registration) and site usage information, using cookies and page tagging techniques.
This information is stored securely on our database until such time as you choose to unsubscribe from hearing from us. Users who no longer wish to receive our enewsletters and other updates may opt-out of receiving these communications by clicking unsubscribe option on any email communication received or the user may contact us to opt-out.
Offline data collection
Historic Scotland collects personal data from a variety of sources including the visitor book, competitions, quizzes and discount vouchers. None of this data is collected without the user’s permission. Information that is collected includes name, address, email address, telephone number and preferences. This information is stored securely on our database until such time as you choose to unsubscribe from hearing from us. Users who no longer wish to receive our mailings, enewsletters and other updates can click on the Unsubscribe link on any email communication, or contact us at firstname.lastname@example.org to opt out of postal contact.
You do not have to register to use our websites but you must register if you wish
to join our enewsletters, email alerts, shop on our website or visit the members-only area.
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, telephone number, product selections, payment information and a password. We may also collect information such as where you are on the internet, your browser type, the country you accessed the site from and the pages of our website that were viewed during your visit.
We confirm that any personal information which you provide to us and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We will use your information only for the following purposes:
- Processing your orders;
- Statistical purposes to improve this website and its services to you;
- Servicing website content and
- Administering this website.
Historic Scotland also maintains an opt-in policy in regard to sending promotional ecommunications. When you are contacted by email, you will be told how to opt out of hearing from us if you wish. Users who want to be removed from our database can also contact us directly.
Personal information that is submitted to us to purchase online tickets and/or guides
(audio, souvenir) on www.edinburghcastle.gov.uk or membership on http://members.historic-scotland.gov.uk
will be transferred to, and stored at a destination outside the European Economic Area (EEA”). At present
the personal data is being transferred, stored and processed in the United States of America or Canada.
Different countries have different data protection laws, some of which provide more protection than
others. In these circumstances contractual safeguards are in place to comply with laws applicable to
such transfers, as defined in the Data Protection Act 1998. By providing us with your information you
agree to such international data transfer and storage in accordance with the terms of this Policy.
Though we make every effort to preserve user privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action is necessary to
comply with a current judicial proceeding, a court order or legal process served on our website.
We use an outside contractor to host our user database. This company do not retain,
share or use personally identifiable information for any secondary purposes.
page. Regularly reviewing this page ensures you are always aware of what information we collect, how
we use it and under what circumstances, if any, we will share it with other parties.
contact us at:
Phone: 0131 668 8800
Address: Web Team, Historic Scotland, Longmore House, Salisbury Place, Edinburgh, EH9 1SH
Website: www.tcg.gov.uk or www.historic-scotland.gov.uk